Terms of Service

Last Updated: 16 Oct 2025

By using our website, you agree to the following terms and conditions.

Eligibility

- Customers must be 18 years or older to purchase healthcare products.
- Purchases on behalf of minors must be made by a parent or guardian.

Product Information

- All product information complies with NPRA and Ministry of Health (MOH) guidelines.
- Products are not intended to diagnose, treat, cure, or prevent any disease.

Orders and Payments

- Orders are confirmed only after full payment is received.
- We reserve the right to cancel orders suspected of fraud or misuse.
- Customers are responsible for providing accurate shipping and payment details.

Refund Compliance

This policy operates in compliance with the Consumer Protection Act 1999 (Malaysia). Nothing in this policy affects your statutory rights as a consumer.

Intellectual Property

All website content, including text, graphics, logos, and trademarks, are the intellectual property of SMCR Laboratories or its licensors. Unauthorized use is strictly prohibited.

Account Suspension or Termination

We may suspend or terminate user accounts for fraudulent activity, violation of these terms, or other unlawful conduct.

Limitation of Liability

- We are not responsible for misuse of products outside of the recommended usage.
- Website content is for general educational purposes only and does not replace professional medical advice.

Dispute Resolution

In the event of a dispute, both parties agree to seek resolution through mediation facilitated by the Malaysian Mediation Centre before pursuing legal action.

Governing Law

These Terms are governed by the laws of Malaysia.