Order & Shipping

At SMCR Laboratories, we aim to ensure your orders are processed and delivered promptly.

 

Please review the shipping details below:

1. Delivery Time

  • Confirmed orders will be shipped out within 72 hours (3 business days), Monday–Friday (excluding public holidays).
  • Delivery timelines may vary depending on courier partner and location:
    • West Malaysia (Peninsular): 3–5 business days
    • East Malaysia (Sabah, Sarawak, Labuan): 7–10 business days

2. Multiple Address Delivery

  • Each order can only be delivered to one address.
  • For delivery to multiple addresses, please place a separate order for each destination.

3. Shipping Rates (Domestic Delivery)

  • West Malaysia: RM8.00
  • East Malaysia: RM18.00

4. Free Shipping Thresholds

  • West Malaysia: Free shipping for orders RM100 & above
  • East Malaysia: Free shipping for orders RM200 & above

5. International Shipping

  • Available for selected destinations.
  • Shipping charges are based on parcel weight and destination.
  • Customers are responsible for customs clearance, import duties, and related fees.
  • Delivery times vary depending on courier partner and customs process.

6. Risk of Loss

  • Risk of loss or damage passes to the customer once delivery is confirmed by the courier.