Order & Shipping
At SMCR Laboratories, we aim to ensure your orders are processed and delivered promptly.
Please review the shipping details below:
1. Delivery Time
- Confirmed orders will be shipped out within 72 hours (3 business days), Monday–Friday (excluding public holidays).
- Delivery timelines may vary depending on courier partner and location:
• West Malaysia (Peninsular): 3–5 business days
• East Malaysia (Sabah, Sarawak, Labuan): 7–10 business days
2. Multiple Address Delivery
- Each order can only be delivered to one address.
- For delivery to multiple addresses, please place a separate order for each destination.
3. Shipping Rates (Domestic Delivery)
- West Malaysia: RM8.00
- East Malaysia: RM18.00
4. Free Shipping Thresholds
- West Malaysia: Free shipping for orders RM100 & above
- East Malaysia: Free shipping for orders RM200 & above
5. International Shipping
- Available for selected destinations.
- Shipping charges are based on parcel weight and destination.
- Customers are responsible for customs clearance, import duties, and related fees.
- Delivery times vary depending on courier partner and customs process.
6. Risk of Loss
- Risk of loss or damage passes to the customer once delivery is confirmed by the courier.